Speedy, the UK’s leading tools, equipment and plant hire services company, operating across the construction, infrastructure and industrial markets, has launched a four-hour service promise across the UK to provide customers with faster access to construction equipment.
Speedy has invested over £3m in new equipment – a mix of tools, concreting, lighting, generators and access products – to ensure that availability is guaranteed for prompt delivery.
The business became the first hire firm to promise same-day delivery on products hired before 3pm in May 2018 with the launch of its Capital Commitment initiative. The programme received positive feedback from customers and has been a key enabler in the company’s customer service strategy.
Following its initial launch in May 2018, the four-hour delivery service was made available in London from November 2018. A customer will receive a week’s free hire should the company fail to meet its service promise – an event which has only happened once since the initial launch.
Customers will now be able to access the four-hour delivery service to hire the company’s most popular products from its network of over 200 depots across England, Wales, Scotland and Northern Ireland*.
Customers can use the service when ordering products through the Speedy app, online or over the phone.
Russell Down, Chief Executive at Speedy, said: “Expanding our four-hour delivery promise across the UK represents a major step forward. Our brand promise epitomises our commitment to providing customers with the fast and reliable service they need to deliver projects on time.”
“Customer expectations are shifting as the Amazon effect normalises same-day delivery and we’re proud to be pushing the boundaries of how products can be hired in the construction industry. Delays caused by not having the right kit on site can have a significant impact on productivity, making quick access to tools and equipment vital.”
For more information on the four-hour delivery service, visit: speedyservices.com/capital-commitment
*Northern Ireland – Belfast city and Newtownards only.